Refund policy
Our Make-It-Right Promise
At The Retreat Quilter, every tee is printed just for you, and we want you to love wearing it as much as you love finishing that last block before bed. If something isn't right with your order, we'll make it right.
What's covered
We'll send a free replacement or give you a full refund if your order arrives:
- Incorrect: a different design, size or color from what you ordered
- Damaged or defective: a misprint, a flaw in the fabric or print, or damage from shipping
The 30-day window
Please contact us within 30 days of your purchase date. Retreat season gets busy, but the sooner we hear from you, the sooner we can fix it.
How to request a refund or replacement
Email us at contact@aminedirect.com with:
- Your order number
- A short description of the issue
- A photo of the item (and of the packaging, if it arrived damaged)
We'll tell you if we need the item back. Usually we don't.
How refunds work
Approved refunds go back to your original payment method and can take 5–10 business days to show up, depending on your bank. Replacements are printed and shipped at no cost to you.
What isn't covered
Because every tee is printed to order, we can't offer refunds if you change your mind or order the wrong size. Please check the size guide on each product page before ordering. Measure twice, cut once!
Caring for your tee
For the best long-term results, wash inside out in cold water, tumble dry low, and don't iron directly on the print.
Updates to this policy
We may update this policy from time to time. The version on this page is always the current one, and if you ever have a question, just email us.
Thanks for being part of the retreat. Sew. Stay. Belong.